Terms of Use

Use of the Milo platform is subject to these Terms of Use, the Privacy Policy, the Data Processing and Security Addendum, the commercial agreement with the customer and any additional binding document executed by the parties.

Accessing the platform, creating an account, installing the browser extension, creating a Workflow or using any service component constitutes acceptance of these Terms.

Platform or Service means the Milo platform, including the user portal, Admin Console, Workflow Builder, browser extension, API, agents, suggestions, run logs, audit, analytics and related services.

Customer means the organization that purchased, received access to or participates in a pilot of the Service.

Authorized User means an employee, manager, vendor, representative or any other person authorized by the Customer to use the Service.

Workflow means a sequence of digital actions created, recorded, suggested, approved or executed through the Service.

Sensitive Action means an action that includes sending, saving, updating, deleting, approving, issuing, changing status, accessing sensitive data, calling an external system or any action with business or legal impact.

Customer Content means information, data, files, recordings, actions, processes, documents, user details, end customer details and any other information that the Customer or its users enter, connect, upload or allow the Service to process.

The Service provides an operational assistance layer over the digital work environment of the user. It may detect repetitive actions, suggest automation, record approved actions, translate actions into Workflow steps, display preview screens, run approved actions, manage permissions and maintain logs.

The Service does not guarantee that it will detect every process, perform every action, support every website, work with every third party system or replace the internal controls of the Customer.

In pilot or MVP versions, the Service may include functional limitations, frequent changes, errors, unavailability and limited support for certain systems.

The Customer is responsible for ensuring that all users act according to their permissions and the organization policy.

The Customer is responsible for ensuring that it has legal and organizational authority to install the browser extension and operate the platform in the work environment.

The Customer is responsible for providing employees and users with appropriate notices regarding recording, logging, monitoring, audit trails and use of AI models.

The Customer is responsible for not entering information into the Service where it has no legal right to process such information.

The Customer is responsible for ensuring that professional, legal, financial, insurance, medical or binding decisions are approved by an authorized person.

The Service may be used for identifying repetitive digital actions, creating Workflow suggestions, recording approved actions, managing work processes, running pre approved actions, logging, control, measuring usage and improving processes.

Use must comply with permissions, Customer policies, applicable law, third party agreements and the Service documents.

The Service may not be used to bypass user permissions, security mechanisms or organizational controls.

The Service may not be used to send, delete, change or issue a binding document without appropriate approval.

The Service may not be used to collect or store passwords, tokens, cookies, API keys or login credentials.

The Service may not be used for hidden employee monitoring without proper notice, authority and legal basis.

The Service may not be used for automated decisions with material impact on a person where law or Customer policy requires human control.

The Service may not be used to harm third party systems, obtain unauthorized access, violate privacy, intellectual property, confidentiality or regulatory obligations.

The browser extension is intended to detect work context, record approved actions, send events to the server, receive approved Workflows and perform browser actions subject to permissions and policy.

The Customer acknowledges that deploying the extension in an organization requires internal review of IT policy, information security, employee privacy and third party system terms of use.

The platform is not intended to store passwords, tokens or full sensitive content unless explicitly configured, required for operation and permitted under law and agreement.

The Service may use AI models for action analysis, recording summaries, Workflow suggestions, field extraction, draft creation, risk classification and user explanations.

AI outputs are assistance outputs only. They must not be relied upon as final decisions without review, validation and approval by an authorized user.

The Service is not intended for an AI model to make independent business or legal decisions, approve an insurance policy, sign on behalf of a customer, make statements on behalf of a person, change permissions, override errors or perform prohibited actions.

Sensitive actions will be presented to the user in a preview before execution where supported by the platform and Customer policy.

The preview will show, as applicable, what will be performed, which data will be read or written, in which system, the risk level and the required approval.

The Customer is responsible for defining which actions require user approval, manager approval or full blocking.

The Service may connect to third party systems such as CRM, ERP, insurance platforms, email, document systems, task management systems, cloud services and AI services.

The Customer is responsible for ensuring that using such systems through Milo is allowed under its agreements with the relevant third parties.

The provider is not responsible for changes, errors, restrictions, blocking, policies, availability or terms of use of third party systems.

All rights in the platform, code, architecture, design, screens, permission mechanisms, models, documentation and technology belong to the provider or its licensors.

Customer Content remains owned by the Customer, subject to the provider right to process it for providing the Service, security, support, monitoring, improvement, documentation and compliance with obligations.

Workflows created based on the Customer activity may be Customer Content, except for generic components, general templates, best practices, product mechanisms and know how that are not unique to the Customer.

Each party will keep confidential any business, technical, commercial, operational or other non public information received from the other party.

The confidentiality obligation also applies to employees, vendors, contractors and representatives of each party.

The provider will maintain reasonable and customary security measures according to the nature of the Service, risk level and product stage.

Measures may include user authentication, permission management, tenant separation, encryption, audit logs, rate limiting, controlled CORS, hashed token storage and prevention of storage of certain sensitive fields.

The Service is provided as an operational assistance tool. The provider does not guarantee that the Service will be error free, fit every business need, detect every repetitive action, prevent every human error or work with every third party system.

Subject to applicable law and the commercial agreement, provider liability will be limited to direct damages only and will not apply to indirect damages, loss of profits, loss of data, loss of reputation, business impact or decisions made by the Customer or its users.

The provider may suspend access to the platform in case of prohibited use, security concern, breach of terms, non payment, harm to the platform, attempted unauthorized access or legal requirement.

Upon termination, the Customer may request export or deletion of Customer Content, subject to retention, audit, security, legal and contractual obligations.

These Terms are governed by the laws of the State of Israel unless otherwise stated in a signed agreement between the parties.

Jurisdiction will be with the competent courts in Israel, subject to the commercial agreement between the parties.

Legal questions: [legal@company.com].

Privacy questions: [privacy@company.com].

Security reports: [security@company.com].