See the work before you automate it.
MILO Process Intelligence turns privacy-safe workflow observations into a management map of recurring processes: what happens, how often, how long it takes, and where an AI agent may create the greatest value.
- 1.Policy Issuance
- 2.Missing Documents Follow-up
- 3.Customer Details Update
- 4.Claim Reporting
- 5.Policy Status Check
From browser activity to management insight
What work repeats?
MILO identifies recurring structural workflow patterns and their variants.
How much time does it consume?
- Observed executions
- Median cycle time
- P90 cycle time
- Total observed cycle time
What should be automated first?
Prioritization combines the following signals:
- Frequency
- Duration
- Workflow stability
- Automation potential
- Risk
- Confidence
What is the potential ROI?
The model separates what was measured, what was estimated as a business assumption, and what was calculated:
- Potential annual hours saved
- Potential financial value
- Payback period
Estimates are not guaranteed savings.
From observation to AI agent
- Observe1
- Detect2
- Classify3
- Measure4
- Prioritize5
- Model ROI6
- Build AI Agent7
MILO can suggest process classifications based on structural evidence. When confidence is insufficient, management review can confirm or rename the business process. Not every process is automatically understood semantically without review.
What management receives
What the opportunity map looks like
Every number below belongs to an illustrative synthetic example. It does not represent a customer or a real measurement.
| # | Process | Observed executions | Median | P90 | Automation potential | Confidence |
|---|---|---|---|---|---|---|
| 1 | Policy Issuance | 412 | 11.4m | 22.8m | High | 88% |
| 2 | Missing Documents Follow-up | 268 | 6.2m | 14.1m | High | 81% |
| 3 | Customer Details Update | 197 | 4.5m | 9.7m | Medium | 74% |
| 4 | Claim Reporting | 133 | 15.8m | 31.2m | Medium | 63% |
| 5 | Policy Status Check | 358 | 2.1m | 4.6m | Low | 57% |
ROI model — example
Example process: Policy Issuance
Potential ROI is based on explicit business assumptions and is not a guarantee of realized savings.
The evidence layer before automation investment.
Organizations frequently know repetitive work exists but cannot quantify it. Without evidence, the decision of what to automate is based on intuition.
- How much repetitive work exists?
- Where is employee time actually consumed?
- How many process variants exist?
- Which automation initiative should come first?
- Is the economic opportunity large enough to justify building an AI Agent?
Process discovery without collecting content
MILO Process Intelligence is based on structural observation: the sequence of steps and their timing, not the field values entered. Data stays scoped to the organization and remains subject to management review.
Read the security model- Structural workflow observation
- Data minimization
- Discovery without field values
- Organization-scoped governance
- Confidence indicators
- Management review
- MILO approval and audit controls
Start from evidence, not from guesswork
A Process Discovery Pilot gives management a process map, measured timings and a ranked opportunity list before any automation decision.